Frequently Asked Questions

1-800-GOT-JUNK? is a paid service that offers full-service junk removal. That means that everything is included in the price; picking up items from wherever they’re located, loading the items into the truck, sweeping up the area when we’re done, and any associated disposal or recycling fees. We’ll give you a single, up-front price before we get to work, and that’s the price you’ll pay once we’re done—no surprises! All you have to do is point, and we’ll make your junk disappear!

We price based on how much space your items take up in the back of our truck, broken down into ⅛, ¼, ½, ¾ of a truckload, all the way up to a full truckload. Our trucks hold the equivalent of seven pickup trucks.

Our prices vary based on location and there is a minimum charge for our teams to remove your items, which is different in each location, based on a number of factors, including local disposal and recycling fees.

We offer single item pricing for certain items such as mattresses or TVs, sometimes this will be less than our minimum charge.

For materials that have a heavy cubic weight like dirt, concrete, and gravel, pricing is based on the total volume that the material takes up in the truck, up to a maximum of one foot in height for a full truck.

Watch us load up a truck to see how our standard pricing works!

No, we can’t give you an exact price over the phone. Since we typically price based on how much space your items take up in the truck, we need to see the items in person before we can give you an exact price. For some single item removals, we can give you an estimated price before the appointment, but the final price will always be given onsite. The best way to get a price is to book a free, no-obligation onsite estimate here. For more information, watch this video to see how price is determined!

Tips are by no means expected or obligatory when using our service. However, we know our teams greatly appreciate them! If you feel like they did a great job, feel free to tip as you see fit.

We accept cash and major credit cards, and some locations have additional payment options. Payment is only processed once the job is complete.

We want to make sure we give you an accurate price, and since we price based on how much space your items take up in the truck, we need to see your items in person before we can give you a final price. As soon as the friendly, uniformed team arrives, they’ll take a look at all of the items you want to have removed and provide an exact price before starting the work. We only complete the job if you are happy with the price, so if you choose not to proceed, just say the word and we’ll be on our way.

We work with all types of businesses and can handle any type of job - cleanouts, bulk item removal, general junk removal and even specific items like cardboard or pallets. We can take pretty much anything as long as it's not toxic or hazardous. We can remove your items from wherever they’re located, whether it’s your office, store, site or anywhere else—all you have to do is point!

Some locations can take paint, while others aren’t able to accept it. This is due to differences in local regulations in every location. For those that can take paint, please note that they often require the paint to be fully dried before they can remove it. If you have paint that you need to get rid of, give us a call and we’ll let you know if your location can take it.

Absolutely! We take large items all the time. As long as it can be lifted and loaded into the truck by two people, we'll be happy to take it away for you!

By choosing us, you help save billions of pounds of junk from landfills. Our goal is always to be as environmentally responsible as possible while following local regulations. We do our best to keep items out of landfills by donating the donatables and recycling the recyclables as much as we can.

The list of unaccepted items varies across locations, as we need to adhere to local regulations in each location. Generally, we aren’t able to take anything toxic or hazardous, and are also unable to take car or truck chassis. Here are a few items we typically do not accept:

• Chemicals, Solvents & Oils
• Asbestos
• Storage & Oil Drums (unless empty and top & bottom cut out)
• Oil & Waste Storage Tanks

You can always change or cancel your appointment at any time. Just call us at 1-800-468-5865 and we'll be happy to help you make changes to your appointment.

It depends on where you’re located. Some of our franchises are able to get the job done even if you aren't home, as long as the items are easily accessible and the team can take payment over the phone. However, some locations do require you to be at home in order to remove your items.

On the day of your appointment with us, our friendly, uniformed truck team members will give you a call or text 25-30 mins before we arrive to let you know we’re on our way.

While we don't quite service the entire map, we cover almost every greater metropolitan area across the US, Canada, and Australia. To see if we’re in your neighborhood, you can start a booking by entering your zip code here.

Yes, we're fully licensed, bonded and insured! We have insurance covering damages to both persons and property for every single booking.

It varies across our locations, but many of our franchises work both weekends and weekdays. Our call center is open 24-7, 365 days a year, and you can always book online to find an appointment time that works for you.

By choosing us, you help save billions of pounds of junk from landfills. Our goal is always to be as environmentally responsible as possible while following local regulations. We do our best to keep items out of landfills by donating the donatables and recycling the recyclables as much as we can.

Yes! We will work with your schedule to ensure there’s no disruption to your business or customers.

Yes, we can! No matter how many locations you have, we can create a custom junk removal solution that works for you. We can coordinate pickups at multiple locations at a local, regional, and national level. Rather than work with dozens of regional or local companies, let 1-800-GOT-JUNK? handle the jobs across all your locations.

If you need service weekly, monthly, or quarterly, we offer bulk pricing discounts. This gives you better value compared to common alternatives, such as dumpsters or less professional junk removal services.

We are fully licensed and insured, which means we are authorized to remove from businesses across North America and Australia.

Click here to create an account in just a few quick steps.

Yes! We have completed over 3000+ construction jobs in the past year.

When we complete the junk removal, you’ll receive an invoice automatically. If you haven’t received it, contact us via e-mail or phone.

We understand that this is an important requirement before we arrive on-site. We are fully licensed and insured which we will provide ahead of your appointment. Feel free to contact us via e-mail or by phone.